Programs

How You Will Benefit

• Define what is Psychological First Aid (PFA) and how it supports people in distress
• Walkthrough the elements of the PFA Framework
• Recognize opportunities to give and ask for PFA in the workplace

What You Will Cover

• What is Psychological First Aid (PFA)
  • What is PFA
  • Why give PFA
  • Differentiate between Make Sense and Make Meaning
  • Who Needs PFA
  • Preparing for PFA
• The PFA Framework #1: SENSING
  • Spotting Someone who needs PFA
  • Opening a PFA Conversation
  • Expanding the PFA Conversation
• The PFA Framework #2: OSTENTATIOUS LISTENING
  • Identify Discount Statements that invalidates someone’s feelings
  • Uncover Empathy Statements that positively impact people
  • Describing Making Sense Moments
• The PFA FRAMEWORK #3 & 4: STRENGTHENING & CLOSING
  • Describe how Making Meaning Looks Like
  • Identify questions that will help others move forward
  • Deciding when to give advice
  • Deciding on Next Steps
  • Closing the Conversation
  • Follow-up Conversations

Who Should Attend

Anyone interested in this topic may join.