Programs

How You Will Benefit

• Create a new game plan for growth
• Let go of your former role and establish your credibility
• Adjust your behavioral style to give yourself a winning edge
• Use the instant feedback model to build a successful coaching relationship
• Control your emotions and think strategically when dealing with conflicts
• Be definite and decisive in managing and protecting your time

What You Will Cover

LESSON ONE (The Foundation)

Giving Feedback

• Recognize What You Have to Let Go of, What You Have to Learn, and Develop Strategies for Doing So
• Describe Three Phases of the Change Process
• Identify the Greatest Challenges for New Supervisors, and the Pitfalls to Avoid
• Determine What Your Boss, Employees, Peers, and Senior Management Expect from You in Your New Role

Setting Goals for Yourself

• Set SMART Goals for Yourself and Others
• Delegate Tasks with a Focus on Quality Standards
• Assess What Tasks You Can Delegate and How

LESSON TWO (Personal Insights)

Defining Your Personal Behavioral Style

• Identify Your Own Behavioral Style Preferences
• Demonstrate the Best Way to Communicate with Bosses, Employees, or Peers Whose Style Preferences Differ from Yours
• Build Better Working Relationships with Others By Identifying and Adjusting to Their Personal Behavioral Styles

Managing Your Time

• Distinguish Urgent from Important
• Use a Prioritizing Tool to Clarify Your Priorities
• Practice Specific “Quick Hits” for Managing Time Effectively
• Demonstrate Techniques for Protecting Your Time from Infringement By Others

LESSON THREE (Guiding Performance)

• Motivating Others
• Explain What Motivates Others
• Create a Motivating Environment

Understanding Adult Learning Styles

• Describe Your Obligation to Train Your Employees
• Meet the Needs of Visual, Auditory, and Kinesthetic Learning Styles
• Demonstrate a Five-Step On-the-Job Training Model

LESSON FOUR (Continuous Growth)

Giving and Receiving Feedback

• Describe the Criteria for Giving Effective Feedback
• Deliver Both Supportive and Corrective Feedback Using the Instant Feedback Method
• Demonstrate How to Receive Feedback Effectively

 Developing Legal Awareness

• Identify the Basic Laws Governing All Aspects of the Performance Cycle
• Discuss Your Obligation Under These Laws
• Demonstrate Your Legal Awareness By Participating in an Activity

Who Should Attend

Newly promoted supervisors with less than one year of experience in this position; process and production supervisors who want to enhance their effectiveness through supervisor training.