Programs

How You Will Benefit

• Reduce fear and anxiety around engaging in challenging conversations
• Improve your confidence and ability to handle difficult conversations well
• Be the example of how to approach difficult conversations

What You Will Cover

• Become familiar with the science behind emotional responses to challenging conversations
• Recognize signs of fight or flight and respond to triggers in themselves and others
• Shift from an adversarial stance to a collaborative approach to conversations
• Define the objective of a challenging conversation and keep the conversation on track
• Use communication techniques to manage a challenging conversation and produce better outcomes

Who Should Attend

Individual contributors, leaders, managers, team leaders.