How to Communicate with Diplomacy, Tact and Credibility
Be a consistently professional communicator—even in difficult circumstances
Course Type: ClassroomUSD1,125.00
How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.
This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
How You Will Benefit
- Apply diplomacy and tact to be a credible and effective communicator
- Manage the impact your communications have on your image
- Define and leverage your communication style
- Develop and demonstrate better listening skills
- Understand the importance of perceptions
- Explore communication style differences and learn to flex your own style
- Recognize the impact of stress on communications and be able to adjust for it
- Know what makes effective, powerful communication and develop the skills to model it
What You Will Cover
LESSON ONE
The Importance of Perceptions
- Discuss How Perception and Image Can Impact Others’ Perception of You and of Your Job Performance
- Explore How Diplomacy, Tact and Credibility Are Demonstrated Through Good Communication Skills
LESSON TWO
Communication Style Differences
- Explain How Style Impacts the Image Others Have of You
- Evaluate the Opportunities and Challenges of Your Style in Working with Others
- Flex Your Style to Communicate with More Diplomacy, Tact and Credibility
Effective and Powerful Communication
- Identify and Remove Roadblocks to Effective Communication
LESSON THREE
Effective and Powerful Communication (cont’d)
- Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
- Describe the Know-Feel-Do Model of Communicating
- Practice Good Communication Skills
LESSON FOUR
Effective Listening Skills
- Identify the Barriers and Obstacles to Effective Listening
- Apply Good Listening Skills to Build and Improve Your “Image” and Your Ability to Communicate with Diplomacy, Tact, and Credibility
Who Should Attend
Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.
| Date | Time |
|---|---|
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1st Session:
March 11, 2024 2nd Session: March 12, 2024 |
09:00 AM -
05:00 PM
Classroom/Face-to-Face @ Singapore |
|
1st Session:
May 27, 2024 2nd Session: May 28, 2024 |
09:00 AM -
05:00 PM
Classroom/Face-to-Face @ Malaysia |
|
1st Session:
June 10, 2024 2nd Session: June 11, 2024 |
09:00 AM -
05:00 PM
Classroom/Face-to-Face @ Singapore |
|
1st Session:
September 10, 2024 2nd Session: September 10, 2024 |
09:00 AM -
05:00 PM
Classroom/Face-to-Face @ Singapore |
|
1st Session:
November 18, 2024 2nd Session: November 19, 2024 |
09:00 AM -
05:00 PM
Classroom/Face-to-Face @ Malaysia |
|
1st Session:
December 02, 2024 2nd Session: December 03, 2024 |
09:00 AM -
05:00 PM
Classroom/Face-to-Face @ Singapore |
