Programs

How You Will Benefit

• Exhibit greater competence and confidence in assigning work and responsibilities
• Foster greater teamwork, cooperation, and collaboration through clear delineation of roles and authority
• Prevent miscommunication when setting tasks and expectations
• Influence peers and team members to share your responsibilities
• Empower and motivate staff to handle more difficult assignments

What You Will Cover

• The repercussion of poor delegation on performance and how to avoid common mistakes
• Delegation basics: What to assign, whom to select, when to start, how to maintain control and give feedback
• R-A-M-P-S: Memory aid for effective delegation
• Communication issues, checkpoints, and task-related support
• Overcoming reluctance, resistance, and lack of motivation
• Delegating to a group with or without authority: Influencing strategies to persuade peers to take on additional responsibilities
• Setting success milestones
• Quality management and accountability
• Setting up control and follow-up procedures (without micromanaging)
• Recognizing, reinforcing, and rewarding performance
• Practicing, role-play, case studies, and script analysis

Who Should Attend

Managers, supervisors, project managers, and team leaders who have direct reports or who work in a team environment.