Customer Service Excellence: How to Win and Keep Customers
Providing customer service excellence is what will keep your customers coming back.
Course Type: Live Online SeminarUSD1,125.00
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This training seminar on providing good customer service gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
How You Will Benefit
- Deliver better, faster service and increase customer satisfaction
- Learn how to gain repeat business
- Know what customers expect
- Increase your credibility with customers—and your value to your organization
- Manage stressful situations more effectively
- Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem
What You Will Cover
- The benefits of providing good customer service
- Focusing on customer service excellence and success
- How customer service creates revenue
- Why customer satisfaction is based on perceptions
- Focusing on customers’ top two expectations to save time and reduce stress
- Managing customer expectations by personality style
- Dealing with difficult customers
- Responding effectively to specific customer behaviors
Who Should Attend
- Customer service representatives, technical and support personnel, and field service representatives
- Account managers, credit and billing specialists, and small business owners
- Managers who want customer service training in order to reinforce their skills and train their staffs
| Date | Time |
|---|---|
|
1st Session:
October 16, 2025 2nd Session: October 17, 2025 |
09:00 AM -
05:00 PM
(PHT/SGT/MYT) per session 09:00 AM - 05:00 PM (PHT/SGT/MYT) per session |
