Communication and Interpersonal Skills for Technical Professionals
To achieve success, technical professionals must have strong and flexible interpersonal and communication skills in addition to their technical abilities.
Course Type: Live Online SeminarUSD1,125.00
Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.
How You Will Benefit
What You Will Cover
Identifying Differences Between Technical and Nontechnical Professionals
- Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
- Understanding the impact of generational characteristics on communication within and outside of technical areas
- Analyzing your own work situation based on communication needs and expectations
Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances
- Distinguishing communication style preferences to better understand and influence others
- Determining your personal communication styles with the DiSC® profile
- Identifying the strengths and limitations of your DiSC® profile
- Using behavioral clues to determine others’ personal styles
- Describing how to more effectively work with other styles
Strategically Applying a Communication System to Enhance Relationships
- Differentiating between verbal and nonverbal communications
- Assessing your own nonverbal traits and developing an improvement plan
- Identifying criteria for establishing trust and building credibility
- Using a communication model to conduct more effective conversations
Developing Active Listening Skills to Promote Better Work Relationships
- Recognizing the role of listening in effective communications
- Knowing when and how to acknowledge emotions and ideas
- Applying effective listening techniques to own work situations
Communication Strategies to Help You Achieve Your Goals
- Determining when to use open and closed-ended questions
- Demonstrating and applying the effective use of informing, directing and criticizing
Productively Managing Conflict
- Using and applying the AEIOU model to assertively build shared expectations
- Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
- Developing an action plan to apply these techniques to your own work situations
Who Should Attend
All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them. .
