Programs

391 Minutes | 9 Lessons | 0.70 CEUs

This OnDemand Course contains the following lessons:

• Resolving Conflict in the Workplace

  Acquire techniques to manage conflict proactively and effectively.

• Coaching for Performance

  Identify effective coaching practices and use the AMA G.U.I.D.E. to plan and manage a coaching conversation.

• Delegation for Growth and Development

  Learn to identify what can be delegated and to whom—and how to ensure the success of what has been delegated.

• The Manager’s Role During Change

  Build knowledge and skills to help you define change management, identify the need for it and discover your role as a change leader.

• Managing Resistance to Change

  Learn specific communication tactics to drive change and address employee doubts about change.

• Leveraging Feedback to Strengthen Employee Commitment

  Learn to give feedback in a powerful way in order to strengthen commitment, improve performance and resolve problems with difficult employees.

• Squashing Workplace Negativity

  Get insights and techniques to lead individuals or teams out of negative cycles and create positive cultures based on personal accountability.

• Doing More with Less: How to Motivate and Reward Your Overworked Staff

  Explore key ingredients for strengthening employee commitment, engagement and career satisfaction—without increasing pay.

• Difficult Performance Reviews: Turn Painful Conversations into Positive Results

  Get step-by-step advice for conducting performance discussions in a way that invites balanced participation, stays true to your message, focuses on performance and reduces defensiveness.

Who Should Attend

Anyone interested in this program may attend