Managing Difficult Situations with Emotional Intelligence
Handling difficult situations and difficult conversations can be really challenging — but with the right strategies and using emotional intelligence, you can make difficult situations manageable, have productive conversations, and improve outcomes.
Join us in the Managing Difficult Situations with Emotional Intelligence webinar, happening on 30 August (Tuesday), 3:30PM – 4:30PM (PHT/SGT/MYT) via Zoom and learn more about how emotional intelligence strategies are used to manage difficult situations and conversations.
What You’ll Cover:
- Review the role of trust and emotional intelligence in managing difficult times
- Learn how empathy can help to manage emotions
- Identify how to prepare for difficult conversations using an easy-to-follow process
- Understand how to deliver feedback and constructive criticism effectively
About the Speaker:
Maita Beltran
With more than 25 years of management consulting experience, Maita is skilled in conceptualizing, designing, and facilitating strategic training programs for a wide spectrum of clients and industries. She has led programs for up to eight hundred participants on land and underwater. As a certified Action Learning Coach and Gallup CliftonStrengths Coach, she continues to help individuals, teams, and organizations to successfully address their VUCA realities.
Maita is also a Senior Consultant and Facilitator in Foundation for Communication Initiatives for various multinational companies and public offices.
